Develop your people

Training and courses

Every module is delivered by someone who has held the seat, not by a trainer reading a manual. All of our trainers carry proven operational credibility and deliver to a premium standard.

The pathway

From understanding a control room to running one

We create bespoke training packages for our clients to meet their own specific needs. While there are generic training packages in existence, we ensure tailor made solutions are provided to help teams be as effective as possible.

There are five modules for our clients to choose from, covering the key control room functions. They run from half a day to a full day, and can be taken in sequence or singly. We are open to discussing alternative requirements to meet the needs of our audience.

2002
Training control room teams since
5
Modules, half day to one day
1:1
Or classroom groups
100+
Years of combined emergency service experience
Essentials
01

Handheld radios

For anyone who will carry a radio on site, whether or not they work in the control room. Covers the handset and the net properly, so the first call is a clean one.

Duration
Half day
Prerequisite
None
Delivery
E-learning, one to one or classroom

The handset

Voice procedure

On the day

Awareness
02

Introduction to Control Rooms

For anyone new to control room work, or working alongside one for the first time. Gives attendees an understanding of the function a control room undertakes.

Duration
One day
Prerequisite
None
Delivery
One to one or classroom

The room

The people

The work

Recording
03

Loggist training

For those who will keep the log, and for the managers who rely on it afterwards. A log is a record that may be read in public, and this module treats it as one.

Duration
One day
Prerequisite
None
Delivery
One to one or classroom

The record

Capturing it

Afterwards

Operating
04

Radio Operators for Event Control Rooms

For those with basic control room awareness who will hold a radio channel on an event. Focussed on the skills the net actually demands.

Duration
One day
Prerequisite
Module two or equivalent
Delivery
One to one or classroom

Radio craft

Handling information

What you will handle

Command
05

Control Room Management

For anyone managing or taking a lead role within a control room, including those who will answer for it afterwards.

Duration
One day
Prerequisite
Module four or equivalent
Delivery
One to one or classroom

Leading the room

Running the operation

Beyond the room

Bespoke training

Built around what your team needs

While we list a number of specific modules that we feel are relevant for supporting with training teams who work in Control Rooms, we are happy to discuss any other specific criteria that you have. This could result in a hybrid course being developed that works best for you!

Who teaches

Every module is delivered and backed up by operational and training credibility established over three decades. This isn’t just Power point slides e-learning, this is genuinely insightful and engaging giving you skills for the real world.

Book a course or ask about bespoke training

Courses can be delivered one-to-one or to groups in a classroom.