We have previously trained and worked in busy emergency service control rooms. We also have experience with the planning and delivery of various different events at both operational and tactical level.
Our years of experience have built our knowledge and expertise that resulted in our reputation for delivering a first class service, resolving any issue put before us.
In 2013 we started to support a former colleague with their event business. From our South East England base we now provide our own services for hire to support at any events that require a professional control room function.
Irrespective of the type of event we can help with the control and command function and other planning roles required.
We have previously trained and worked in busy emergency service control rooms within the United Kingdom. Our years of experience have built our knowledge and expertise that resulted in our reputation for delivering a first class service, resolving any issue put before us. From routine daily business, to major incident management, we always ensure effective command and control.
We know the legal or safety implications for handling a particular incident. From the initial research, seeking a venue, relevant marketing strategies, the list goes on…. Organisers have so many things to consider before the day(s) of the event, let alone the operational management throughout the time an event is actually running.
Having identified a lack of experienced professional staff we have sought to be in a position where we can support events with dedicated control room staff to either manage or support with the effective operation of any events.
A volunteer will provide you with free help, but we bring you quality experience where our ethos is “BRING IT ON”, “CAN DO” and “MAKE IT HAPPEN”. Our teams are aware of the importance of capturing information and in a climate of ensuring that health and safety legislation is complied with, we will provide you with the best control room experience to keep you on the right side of the law.
We regularly get asked to work on the same event year after year and we now ask: ‘can events afford not to have professional control rooms?’
Our team are selected because of their background, training and operational experience. Primarily located in the South East England area we are expanding the number of members that can assist with the variety of events across the UK. All will be capable of supporting in coordinating multiple issues that you would expect to see in a busy control room environment, whether this be from an emergency service perspective or mass participation event organised in the private sector.
Accuracy, Brevity, Clarity. The ABC of emergency service radio, applied on every channel we staff.
Captured electronically as it happens, so the account is contemporaneous and networked across the team.
Timed, attributed and auditable. Every decision can be traced back to the moment it was taken.
The loop is closed. Nothing is left outstanding on the net without a named person owning it.
We are all experienced in dealing with emergencies, and unlike many that support in control rooms and don’t have the knowledge of what information to obtain, we bring calm to the potential storm and chaos occurring. We have a direct insight into the information that will be required for dealing with issues such as casualties, missing persons (vulnerable people) and specific requests from key stakeholders.
Although most medical issues on events are fairly minor and trivial, there are occasions when more serious incidents occur. Working with the event medical team and NHS ambulance service we ensure an immediate response to serious injuries and life threatening situations. Unfortunately we have dealt with a fatality on one of the events, however through tactful management and sensitivity the tragic incident was handled in a professional way to minimise stress to other event participants and staff alike.
Should an issue develop where evidence is needed from one of our team then we will provide you with a detailed statement and any additional support to those who do not have experience of recording or providing such information. If needed we will attend at any relevant court case to provide evidence and assist other event colleagues that are not aware of such formalities.
